Financial matters

CUSTOMER SERVICE IMPROVEMENT PROJECTS

Many improvements to producer licensing services were implemented such as:
● Beginning in July 2001,qualifying insurance examinations offered in Central California were increased from once a month to twice a month in Clovis.
● Extended the hours of the Producer Licensing Call Center from the previous hours of operation of 8:00 AM to 4:45 PM to the new hours of operation of 7:00 AM to 5:00 PM.
● A new short-form application was developed to allow current licensees to add an authority to their license without resubmitting demographic information that was previously provided with the initial license application.